Tenant Handbook

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  1. Policies & Procedures
    1. Access to Offices
    2. Alterations
    3. Animals
    4. Bicycles and Other Non-Motorized Vehicles
    5. Building Common Areas
    6. Building Hours
    7. Cleaning Services
    8. Deliveries
    9. Electric Heaters and Fans
    10. Fire and Safety Regulations
    11. Holiday Schedule
    12. Mail
    13. Maintenance
    14. Move-In Instructions For Multi-Tenant Buildings
    15. Moving Company Requirements
    16. Moving Company Insurance Requirements
    17. Office and Food Preparation Equipment
    18. Pest Control
    19. Plumbing Fixtures
    20. Quiet Enjoyment
    21. Recycling
    22. Smoking
    23. Soliciting
    24. Tenant Parking
    25. Visitor Parking
    26. Trash Removal / Recycling
  2. Safety and Security Procedures
    1. Access Control System
    2. Keys
    3. Office Security
    4. Security Ambassadors
    5. Thefts
  3. Emergency Procedures
    1. Overview
    2. Bomb Threats
    3. Criminal Actions
    4. Earthquakes
    5. Elevator Emergencies
    6. Emergency Contacts
    7. Evacuation Procedures
    8. Fire Emergencies
    9. Floods and Hurricanes
    10. Life Safety Equipment
    11. Medical Emergencies
    12. Pandemic
    13. Snow and Ice
    14. Suspicious Packages
    15. Tornadoes or Funnel Clouds
  4. Quick Links
    1. Quick Links

Elevator Emergencies

Elevators are one of the safest modes of transportation. The specifications for elevator construction, installation and operation are highly regulated. Safety devices, combined with regular inspections from regulatory agencies, further insure the safety of elevator travel.

Even with these precautions, the increasingly sophisticated circuitry found on many modern elevators can result in a malfunction.

What to do if you become trapped in an elevator:

  • Remain calm.
  • Press “Call” button.
  • Report your address and car number to the emergency operator and wait for direction.
  • Do not force the elevator doors open.
  • DO NOT attempt to exit the elevator through the roof hatch or the front doors if the elevator is not leveled on a floor.
  • If the malfunction is observed from outside the elevator, notify the Building Management Office at 972.361.1111. If someone is trapped in the elevator, please press the call button, which will connect you to the elevator monitoring company, ThyssenKrupp Elevator.

Working on elevators is specialized work. Only elevator service companies or fire department personnel should remove occupants stranded in an elevator.